NUS HRLP – HR Leadership Processes and Communications

According to an article by Forbes, in a 2020 study, only 22% of leaders said they know what drives employee disengagement at their companies. This is where human resources has a unique opportunity to create two-way communications to uncover what’s working and what’s not. According to HBS, a report from the Economist Intelligence Unit suggests that poor communication can lead to low morale, missed performance goals, and even lost sales. A separate study found that inadequate communication can cost large companies an average of $64.2 million per year, while smaller organizations are at risk of losing $420,000 annually. In this course you will explore how leaders communicate and make work more meaningful. The course also builds a foundation for how leadership in uncertainty works and helps understand strategies and frameworks for managing change. The course provides an introduction to executive presence and influence in the C-suite and strategies to increase executive presence as a leader.
Private

Course Learning Objectives:

  • Learn the importance of communication and influence in the hyperconnected world and steps to implement them.
  • Build an understanding of leadership and strategies to manage uncertainty.
  • Learn the concepts of executive presence and its core elements to increase impact as a leader.

Faculty

Mr Michael Jenkins

Mr Michael Jenkins

CEO, Expert Humans Pte Ltd, Singapore

Michael is facilitator and coach for Human Resources, Human Capital and Leadership programmes, together with sustainability programmes, organisational development programmes and change programmes (Singapore/SE Asia and UK/Europe). Michael is currently working on understanding the impact of technology on people in organisations: where emotional intelligence (EI) meets artificial intelligence (AI). His EI/AI Nine Box Grid has been developed to enable organisations to have good strategic conversations about their progress (or lack of) on both the human and non-human dimensions of organisational life. He was co-author of the Human Capital Leadership Institute’s latest research Human Capital Prisms which looks at ambidexterity, agility, appreciative enquiry and authentic human capital practices. The core thought leadership areas include altruism, compassion and empathy together with Purpose- and Values-driven organisations and sustainability. The UK’s HR Magazine named Michael as one of the UK’s Most Influential Thinkers in Human Resources in 2014 and again in 2016.

Michael is facilitator and designer of Humanising the Workplace (supported by SHRI, 2020); Programme Director (design/delivery) of the NUS EMBA Managing Human Capital module (2020); co-facilitator on a leadership programme for SMU Libraries (with the Entheo Network, 2020); facilitator for Organisation Design Essentials for CIPD Asia; customised programmes for NUS Business School (NTUC Enterprises, Bank Indonesia). Also, Michael is facilitator on the Singapore Business Leaders Programme (Doing Well and Doing Good in Asia: Human Capital Practices and Sustainability) and co-theme-weaver for the programme; facilitator on Human Resources Leadership Programme (Making Human Capital Human); facilitator on the Global Leadership Programme (Doing Well and Doing Good in Asia); facilitator on the Asian Financial Leaders Programme (The Intersection of Emotional Intelligence and Artificial Intelligence).

Syllabus

Learning Objectives:
  • Learn the importance of communication and influence in the hyperconnected world and steps to implement them.
Module Components:

Video Lesson:

  • Why is Effective Communication Important for Leaders
  • Key to Powerful Leadership Communication
  • How to Influence Different Types of Individuals
  • Difference Between Persuasion and Influence
  • An Example – Persuasion and Influence
  • The Magical Science of Storytelling by David JP Phillips 

Readings:

  • Leading in a Hyperconnected World
  • Communicating with Influence in Matrix Leadership
  • Essential Leadership Communication Skills
  • Communication Styles For Effective Leaders
  • What is Influence?
  • Leading by Influence
  • Storytelling Mountain
  • How your Brain Responds to Stories and Why They’re Crucial for Leaders

Quiz:

  • Leadership Communication in a Hyperconnected World
Learning Objectives:
  • Build an understanding of leadership and strategies to manage uncertainty.
Module Components:

Video Lesson:

  • Adaptive Leadership Framework

Readings:

  • Dimensions of Adaptive Leadership
  • Strategy Under Uncertainty
  • Attacking Uncertainty: Interview with Ram Charan
  • Leadership in an Age of Uncertainty
  • Restarting Under Uncertainty: Managerial Experiences from Around the World
  • What Leaders Need to Know to Lead Through Crisis
  • The Crisis Leadership Playbook
  • Growth in a Crisis: Lessons from Hospitality CEO Omar El Hamamsy

Quiz:

  • Leading in Times of Uncertainty / Managing Change

 

Learning Objectives:
  • Learn the concepts of executive presence and its core elements to increase impact as a leader.
Module Components:

Video Lesson:

  • What is Executive Presence?
  • The Three Pillars of Executive Presence
  • Executive Presence: Gravitas
  • Executive Presence: Communication
  • Executive Presence: Appearance

Readings:

  • Executive Presence Model
  • Traits Of Executive Presence
  • Developing Executive Presence to Increase Impact as a Leader
  • Strategies to Increase Executive Presence

Quiz:

  • Executive Presence and Influence in the C-Suite

 

 

 

 

 

 

 

 

 

Support

Please email [email protected] for any support required with respect to the program, course or platform.